Should You Use a Doorbell Camera with a Monitor? | myQ

July 19, 2022

What does the owner of an apartment building or condo with less than 10 units want? Three things:

  • Security for the property and its residents
  • Efficiency in resident and guest entry with smartphone apps and virtual guest passes
  • Convenience, as in the ability to manage property access from anywhere at any time

It’s tempting to install a doorbell camera with a monitor to address these three priorities based on price alone. But there are other issues thatProperty Manager at Computer deserve consideration before choosing a residential solution like a doorbell camera with monitor, especially for an apartment building in a high-traffic location.

Here’s what we’ll cover in this article:

  • What a doorbell camera with monitor is
  • How a doorbell camera with monitor works
  • The use for a doorbell camera system
  • Limitations of doorbell camera systems
  • Why the best alternative to a doorbell camera with monitor system is a video intercom

What Is a Doorbell Camera with a Monitor?

A doorbell camera with monitor system allows residents to communicate with visitors who want to either enter the building or enter their units. Depending on the type of doorbell cameras, the systems are either wired or wireless. A wired doorbell camera with a monitor can be set up like a building telephone entry system. This means that the hardware at the building entry must be wired to the hardware in each apartment. A wireless doorbell camera connects to the property’s Wi-Fi network and can be paired with the residents’ smartphones.

Legacy door buzzer intercomUnlike a door buzzer system, the doorbell intercom comes with a camera and a monitor that displays footage from the camera. The doorbell call button and monitor are housed in weatherproof casing as is the wiring that connects them. The doorbell intercom is then mounted on an exterior wall next to the front door.

How a Doorbell Camera with Monitor System Works

A doorbell camera with monitor system works by allowing a resident to communicate with someone outside the building and, in some instances, grant them access remotely.

When a visitor approaches the doorbell video intercom, they can look up the resident’s unit number in the system’s directory, then press the resident’s unit number. This sends an alert to the resident, either to their in-unit monitor, or in some wireless systems, to their smartphone app.

The resident can then talk with the visitor and decide whether to grant that person entry to the building. If the system has a door lock release mechanism, the resident can remotely unlock the door with the push of a button.

A wired doorbell camera system doesn’t require that you have a Wi-Fi network or a smartphone. But think about Gen Z: they are the first generation to have grown up with smartphones. This generation is email averse, and their preference for texting likely influenced business team chat services like Slack, Microsoft Teams and others.

Younger demographics embrace technology wholeheartedly, and they expect digital amenities in the places they choose to live. Fast internet, cable, smart thermostats, keyless entry and the ability to issue a virtual key for guests or service people are must-haves for communities who want to attract younger renters. So, think about your residents and your prospective tenants before choosing a wired doorbell camera with monitor.

How a Doorbell Camera with Monitor System Can Improve Security

Doorbell camera intercoms are a type of visitor management system. They provide a way for visitors to request entry, and certain wireless video doorbell systems enable residents to unlock the door even when they are not at home.

Additionally, the doorbell intercom with a camera allows residents to see and to talk with someone who wants to come in.

And some, though not all doorbell intercom systems take a photo or record video footage of everyone who approaches the entrance or uses the doorbell. Residents and property staff can review this footage as an added security precaution.

Limitations of Doorbell Camera Intercoms

Video intercom doorbells have introduced innovation to residential property tech. But they have very real limitations for commercial properties that apartment building owners and community managers should be aware of.

The doorbell camera with a monitor combines the basic functions of a camera, a doorbell, and an intercom. It offers more than a doorbell alone, but the bundling of older technology is not the solution that today’s digitally savvy renters want. Here is what is missing:

  • No entry control for other parts of a property such as inside amenity rooms, package rooms, elevator access, parking garage, back doors and gates.
  • Video footage storage costs extra
  • Lack of large-format touch screen display
  • No interface with property management systems such as Yardi, Entrata, Real Page and others.
  • Limited or lack of cloud solution features to automate access control management, to enable smartphone entry control for residents, and empower building owners and managers to work from anywhere.

Why the Smart Video Intercom is the Best Alternative to a Doorbell Intercom 

LiftMaster myQ Community smartphone appsThe cloud and connectivity of the internet of things has created the smart access control market and introduced a host of new products. Property owners and community managers will be well-served to partner with best-in-class access solution providers—providers who offer robust and scalable systems with seamless integration capabilities. Here are some things to consider when looking for a trusted partner.

Ease of Use

Ease of use is typically the key factor to take into consideration when updating your telephone phone intercom to a smart video intercom system.  A reliable cloud-based access control system should come with an intuitive interface for residents, as well as easy programming capabilities that allow managers to add or update data from anywhere.

Additionally, your wireless video intercom system should automatically install software updates which eliminate the management of multiple software licenses and the confusion of running different versions of the software. Updates happen seamlessly without requiring any action on the part of the management staff.


It’s important to select a wireless smart video intercom door entry system that aligns with your community’s needs. The system should be scalable and flexible to allow users to specify the level of control they need now with the ability to add features like access control solutions for elevators, parking structures, gates and garages later. The video access control system should also come with robust diagnostics that can be customized to issue alerts and notifications that are relevant to the community’s needs.


Smart access video intercoms also provide digital amenities that streamline an owner or manager’s workflow and fulfill resident expectations for a smartphone app that includes features like voice-controlled entry, the ability to issue virtual passes to guests and service people from anywhere and the sense of security that comes from the ability to see who is at the door before granting access.

LiftMaster’s Smart Video Intercoms Powered by the myQ Cloud

Looking ahead at the rapidly expanding home technology market, Jenny Lytle, General Manager of Access Controls and Community Services at LiftMaster underscores the importance of a simple-to-use, integrated smart-home experience for residents in small apartment buildings and large, multi-family communities alike.

Lytle concludes, “myQ Community products are installed in residential communities around the world and the systems are used by a variety of consumers. The platform itself is enabled in over 250,000 units today in over 30,000 gated communities with over four million residents operating on it.”

Smart video intercom with smartphone access appThe Benefits of the myQ Smart Access Controls Platform

Touchless access control

Create a contactless entry experience for residents and a work from anywhere experience for employees.

Remote lockdown capabilities

Open or close any/every door in case of an emergency, even when offsite, with LiftMaster’s award-winning smart access controls.

Enable software integration

Get an open API architecture that offers seamless integration with property management software.

Mitigate risk across locations

Set-up automatic security alerts, use video camera entry logs to conduct audits and rely on built-in video intercom features designed to prevent vandalism of the unit.

Real-time visibility

View all entry activities, track and manage occupancy, update or cancel access privileges on the fly, respond to real-time alerts, and do it all from your device or have your security professional monitor it for you.

Frictionless, secure mobile access

Rely on the mobile app to offer both managers and residents the ability to grant limited access virtual keys for guests, service people or deliveries with visual verification, automatic entry detection, and remote access features.

24/7 customer service

LiftMaster’s field sales representatives often walk the property with the dealer who will be installing your smart access control solution. After purchase, a customer success manager will be available to answer your questions, in addition to onsite or virtual training, plus an on-demand library of helpful resources. We provide 24/7 customer service with an escalation protocol for rapid resolution of problems should they occur. Our field services analysts do everything in their power to break our products before they are sold, exposing them to extreme heat, cold, physical abuse and more, so that LiftMaster products perform as promised.

There’s a smarter way in. Learn more.


For more than 50 years, LiftMaster® has created entry control solutions from garage door openers to award-winning smart video intercoms, powered by myQ. As a trusted entry management brand, LiftMaster controls multiple points of entry, from gates, entrances and elevators to package rooms, parking structures and more. LiftMaster smart video intercoms provide safety, security and convenience to nearly 500,000 multi-family residents, monitoring 20,000 entry points across North America.






Doorbell camera with monitor
Doorbell with camera and monitor
Video intercom
Wireless doorbell camera with monitor

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